Policies and Procedures

~ CODE OF CONDUCT ~

As owner of Heavenly Hands Massage, I have the right to deny service or stop a session with any client exhibiting sexual conduct, actions, or implications.  

ALL appointments must be made by phone please NO TEXTING.  If you reach my voicemail I may be with a client, or the office may be closed depending on the time you've called.   Please leave me a message on my voicemail & I will do my best to return your call within a 24-hour time frame.

At the time of reserving your appointment with me, you will be asked to provide a credit card which will be put on file for securing your appointment reservations (no fee will be taken) & easy of convenience in paying for future sessions if applicable.

~ APPOINTMENT DETAILS ~ 

* All appointments are on a 1st come / 1st served basis & I do NOT take walk-in appointments.  I do my very best to accommodate everyone's requests.  Depending on the time of the year I can be 2-3 weeks out however I do have a cancellation list you can put yourself on if your need is urgent.

* Once we have spoken and confirmed your appointment, a text message or email will be sent out with your time, date, location of my office, and any other pertinent information you will need to know. A reply to this text message or email is VITAL to lock in your appointment with me. 

* Upcoming Appointment Reminders: You will receive a text to confirm your appointment day/time. Please contact me with any emergencies 24 hours in advance or a $25.00 fee will be required/deducted from your card on file (it will be at my discretion if the fee is then waved). 

* Appointments are in high demand and your early cancellation will give another person the opportunity to have access to timely care. This policy enables us to better utilize available appointments for our clients.

* If you need to cancel or reschedule your appointment, you must call at least 24 hours prior to your appointment. Providing less than 24 hours’ notice cancellation will require you to pay a $25 cancellation fee. If you arrive more than 15 minutes late for an appointment it is considered a no-show and you will be charged the cancellation fee.

~ CLIENT HEALTH POLICY ~

General Sanitation Practices: 

My health practices and sanitation procedures are in complete compliance with State requirements, and in some instances, even a step above what is suggested.  So come celebrate and relax with one of the most outstanding and professional Medical Massage Therapists around.

In order to assure the safety of your health, & mine, if you are feeling under the weather, or are just getting over a sickness, that you contact me within 24 hours of your scheduled appointment. We will reschedule accordingly.  I will be only too happy to accommodate your request for a future date. Please make note that when you reschedule, it may be months out due to my schedule being full.

Thank you for helping to adhere to these guidelines to make your massage experience a rejuvenating one!

Heavenly Hands Massage

Adrienne Dangelat