Policies and Procedures

~ CODE OF CONDUCT ~

As owner of Heavenly Hands Massage, I have the right to deny service or stop a session with any client exhibiting sexual conduct, actions, or implications.  

 ~ ONLINE BOOKING AVAILABLE ~

 * To book your exquisite massage appointment with me you will be required to create a log-in and sign up with VAGARO (See my VAGARO TAB on here). You will be asked to fill out some basic information: Name, Telephone & Email are required as well as a non-refundable $30.00 deposit towards your visit. You will only be required to pay the remaining balance after your services.  

* Once you place your date/time with me via the VAGARO app or online, I will check my schedule to verify it what you're asking for is still available as things could change before or after your request is submitted. Once reviewed, you will receive a notification via VAGARO & a phone call from me to confirm your appointment! If your appointment doesn't work, I will contact you immediately to resolve & reschedule you on a day/time that fits your schedule. 

~ APPOINTMENT DETAILS ~ 

* All appointments are on a 1st come / 1st served basis & I do NOT take walk-in appointments.  I do my very best to accommodate everyone's requests.  Depending on the time of the year I can be 1-2 weeks out however I do have a cancellation list you can put yourself on if your need is urgent.

 ~ Upcoming Appointment Reminders ~

* You will receive a text to confirm your appointment day/time 2-3 days ahead of time. Please reply if you are coming to your appointment in a timely manner.

*  If you need to cancel or reschedule your appointment, you must call at least 24 hours prior to your appointment. Providing less than 24 hours’ notice cancellation will require you to pay a $25 cancellation fee.

* If you arrive more than 15 minutes late for an appointment it is considered a no-show & a fee of $25 will then be taken.

  ** Appointments are in high demand, and your early cancellation will give another person the opportunity to have access to timely care. This policy enables us to better utilize available appointments for our clients.

~ CLIENT HEALTH POLICY ~

General Sanitation Practices: 

My health practices and sanitation procedures are in complete compliance with State requirements, and in some instances, even a step above what is suggested.  So come celebrate and relax with one of the most outstanding and professional Medical Massage Therapists around.

In order to assure the safety of your health, & mine, if you are feeling under the weather, or are just getting over a sickness, that you contact me within 24 hours of your scheduled appointment. We will reschedule accordingly.  I will be only too happy to accommodate your request for a future date. Please make note that when you reschedule, it may be months out due to my schedule being full.

Thank you for helping to adhere to these guidelines to make your massage experience a rejuvenating one!

Heavenly Hands Massage

Adrienne D.- Owner